Designed for Health & Wellness
An App to Manage Your Heart Health & More...
A Comprehensive Solution Designed to Help Manage, Monitor, and Learn More About Your Heart Health At Your Fingertips.
From research to products
Work Summary
Challenge
Atrial fibrillation (A-Fib) is a common arrhythmia (irregular heartbeat) affecting more than 33 million people around the world. This cardiac condition also contributes to nearly 130,000 deaths each year and can lead to other health problems. Most treatments involve surgeries and being on lifelong medications.
Goal
Saving lives from preventable cardiac deaths through education and alternative cures.
Solution
HealthyHeart is an app that provides a comprehensive solution to manage, monitor, and learn about an individual's heart health on the go.
The goal is to help individuals understand their heart conditions through education that encourages behaviors contributing to a healthy heart, preventions, and alternative cures for A-Fib and other cardiac conditions to improve overall well-being.
Impact
Created awareness on prevention education and alternative health for A-Fib and other heart health conditions. Uplifted the emotional well-being of patients resulting in stronger immune system.
My Role
Product Designer, UX Researcher, and Project Manager
Work
Research, strategy, business plan, creative direction, concept design, branding, graphic design, web design, product design, design thinking, user experience (UX) research, user experience design, user flow, journey map, user interface design (UI), prototype, wireframe, product presentation, product demo, and project management.
Tools
Figma, Adobe Creative Suite (Photoshop, Illustrator, InDesign), Zoom, Google Workspace, Loom
1.
Brief
2.
Research
3.
Design
4.
Prototype
5.
Product Demo
Work Process
from Conception to Launch
Design Thinking Process
1. Emphathize
Understanding the Challenges, the Problems, and the Needs
Research | Observe | Competitor Benchmark | Business Plan | User Persona | User Journey Mapping | Emphathy Mapping
User Research
Understanding the user and being able to answer “Who are we designing for and why?”
User Persona
Megan, 39-year-old, a single mother of two young children, and a career woman. She felt healthy and lived her normal life until she experienced an episode of A-Fib. Now, she is left feeling terrified of this unpredicted condition and wants to seek the best treatment available, learn how to live with it, and ultimately prevent it from ever happening again.
Problems
Atrial Fibrillation is a silent but deadly epidemic that is preventable and treatable on many occasions through lifestyle changes and choices, however, many people with this heart condition DO NOT KNOW that they have it until it happens, and the experience can be terrifying.
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Not aware that they can have A-Fib
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Experience A-Fib before and didn’t receive proper care (e.g. receive medication that has a harmful side effect that leads to other health problems)
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Doctors don’t always spend time explaining the true cause of A-Fib - either because they are not trained or educated to understand the root cause of A-Fib or contributing factors
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Patients don’t always have the option to go to their selection care provider due to the limited coverage of their health insurance plans
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Limited and scattered resources for patients to learn more about A-Fib conditions and prevention
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Patients who want to integrate alternative/natural medicine to their treatment find it challenging because alternative and conventional medicines and healthcare providers are often in separate institutions and don’t collaborate with each other
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Patients find the complexity of the healthcare and insurance system to be frustrating and discouraging making it difficult for them to coordinate their treatments and adding stress and anxiety to their mental health, leaving them to feel hopeless, especially for patients who don’t have a social support system
Goals
Create an easy-to-use mobile application that allows patients to manage, monitor, and improve their A-Fib condition through many healthcare and lifestyle options with a holistic approach anywhere and anytime.
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Increase public awareness of A-Fib conditions - through education, patient engagement, and the power of community supports on treatments, preventions, lifestyle changes, and insurance plans
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Community support space that allows A-Fib patients, healthcare providers, and communities to communicate and support each other through exchanging experiences
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The system that connects alternative and conventional treatments together to offer more treatment possibilities for A-Fib patients
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Simple and easy-to-use interface to navigate and access what they need when they needed it anywhere and anytime
User Journey Map
Understanding how the user feels and behaves, what the user is trying to achieve, and the user’s experience from the first interaction with the product to the last.
“Megan is a hopeful and independent woman. She makes her decision based on research and her ability to understand.”
Scenario:
Megan is feeling vulnerable after experiencing her first A-Fib. She is willing to educate herself and explore the best options of treatments and prevention methods to make sure that this condition will not happen to her again.
2. Define
Asking the Right Questions & Define a Statement of Purpose
Gather | Analyze | Brainstorm | Asking Questions: How Might We?
How Might We?
Method to identify the problem by empathizing with the user’s needs and challenges.
“How might we help Megan cope with A-Fib?”
3. Ideate
Brainstorm for Solutions
Free Thinking | Diverse Perspectives | Explore | Focus | Refine | Design
User Flow
An end-to-end process from signing up to logging out. Offering many options to guide Megan through lifestyle changes to help prevent the cause of A-Fib.
“Design the user experience and the user interface with the user’s needs in mind.”
Expectations:
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Access resources for education and community support for A-Fib patients
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Manage to find treatment options and healthcare providers, and make appointments anywhere anytime in a single platform
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Monitor her heart health to prevent A-Fib
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Explore lifestyle choices that help her improve her heart condition
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Provide feedback and share her experience with other A-Fib patients as a way of giving back to the community
Branding
Brand identity that reflects the product & communicates values of the brand
Design Principles
Simple, Accessible, Inclusive, Engaged, Encouraged, Empowered, and Inspired
4. Prototype
Build the Solution
Imagine | Design | Create | Mockup | Wireframe
“Connect and communicate with users through the power of colors, user interface design, and human-centered interaction design.”
High Fidelity Wireframe
Features
Design Solutions
5. Test
Ensure features and functions perform smoothly
Demo | Observe | Survey | Interview | Review | Product Development
Product Demo
Learnings
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Be Open-Minded
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Opportunities and solutions are always around us.
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Be Open to Learning
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“The more you know, the more you don’t know.” Aristotle
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Always approach with a beginner’s mind.
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Be Positive
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“You are what you think.” Buddha
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Be Brave
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“Be the change you want to see.” Gandhi
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Be Kind
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Empathy is what makes us good researchers and designers.
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“After all, we are people who design for people, so be kind, be compassionate, and be understanding - the solution always comes! - you already have everything that you need within you.”
MimiAreerut
Future Steps
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Continue researching and developing the app with the goal to provide a one-stop service digital platform to A-Fib patients that is inclusive and comprehensive.
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Continue connecting and expanding a network of care providers in the holistic, alternative, natural, and conventional medicines.
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Continue designing new product features to overcome needs and pain points users face.
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Continue testing and iterating the product to make it a truly one-stop service platform A-Fib patients will ever need.